Last Updated: October, 2026
Last Updated: October 2026
This Parker and Sons, a wholly owned subsidiary of Wrench Group – Returns and Refunds Policy, Replacement Only (this “Returns and Refunds Policy”) is applicable only to orders by and for residents of the United States. These are further subject to the Terms of Sale, Website Terms of Use (the “Terms of Use”), and Privacy Policy. We may update, change or replace this Returns and Refunds Policy by posting a revised version on the Website, effective upon posting, as indicated by the “Last Updated” date above. Placing an order after posting constitutes acceptance of the revised Returns and Refunds Policy. Capitalized terms used but not defined herein have the meaning given to them in the Terms of Use.
Products sold on the Website are not eligible for return, refund or exchange, except where required by applicable law. Products may eligible for a [courtesy] replacement if they are found to be damaged, defective, or incorrectly shipped or fulfilled. When the Company verifies that a product is eligible for replacement, the Company may, in its sole discretion, provide a replacement product or another operational remedy as described below.
To request a replacement, Customers must contact customer support with a detailed description of the issue in accordance with the directions on the Website within thirty (30) days of delivery. To verify the reported issue, Customers may be required to provide proof of purchase, order reference numbers, photographs of the affected product and its packaging, shipping details, and any additional information the Company reasonably requests. We will notify you by email whether your request has been verified and approved. The Company reserves the right to deny or refuse any request in its sole discretion, including, without limitation, requests where the issue cannot be verified, sufficient information is not provided, the claim falls outside the categories of damaged, defective or incorrectly shipped products, or otherwise does not meet the eligibility criteria of this Returns and Refunds Policy.
Refunds are not issued, except where required by applicable law. Where a refund is required, it will be processed to the original payment method within a reasonable timeframe and may take an additional [two (2) to ten (10) business days] to appear on your statement. When and if your replacement request has been verified and approved, we will use good faith efforts to provide a replacement product, corrected shipment, or other operational remedy within a reasonable timeframe, subject to inventory availability and operational feasibility. For verified eligible products, a replacement product will be shipped to the address associated with your original order. If a replacement product is unavailable, we may provide a comparable substitute. All remedies are subject to verification and compliance with the requirements of this Returns and Refunds Policy, and are provided at the Company’s sole discretion.