You are in Phoenix. We also have a Tucson site.

You are in Phoenix. We also have a Tucson site.

You are in Phoenix. We also have a Tucson site.

Is Your Water Softener Working Correctly? Here Is How to Tell




Phoenix offers a vibrant and warm environment with plenty to admire. However, one aspect that doesn't quite make the list of highlights is the high level of calcium carbonate in the city's water supply. According to the U.S. Geological Survey, very hard water contains over 180 mg/L of calcium carbonate, with levels in Phoenix ranging from 187 to 278.

Enter your trusty water softener. This essential appliance steps in to tackle the issue by removing minerals like calcium and magnesium from your water. Without it, you might find yourself dealing with pesky limescale buildup, corrosion, and other water-related headaches.

This article serves as your go-to guide, offering insights into how your water softener works and handy tips on testing water hardness. So, bid farewell to worries about your water quality and dive into the world of soft, smooth water with confidence.

Understanding How Water Softeners Work

As hard water makes its way into your home, its first stop is the water softener. Here, it journeys through the resin tank, where resin beads form a bed within. These beads, saturated with sodium, eagerly draw in the hard water minerals, effectively removing them from the water and exchanging them for sodium ions.

A well-functioning water softener accomplishes this task with finesse, significantly reducing the level of calcium carbonate in your water. The result? A supply of higher-quality, softened water ready to permeate every corner of your home, offering a myriad of benefits.

Now, when it comes to water softeners, there are four primary types to consider, each with its own set of features and advantages.

  • Salt-Based Water Softeners: The most prevalent choice among consumers, employing the tried-and-true ion exchange softening process outlined earlier.

  • Salt-Free Water Softeners: Take a different approach, neutralizing minerals by crystallizing them, thereby minimizing buildup. These systems boast the added perk of requiring less maintenance, a feature appreciated by many homeowners.

  • Dual-Tank Water Softeners: Offer a compelling solution, utilizing the ion exchange process across two tanks, they excel at removing minerals from larger volumes of water, ensuring a consistent supply of softened water throughout your home.

  • Magnetic Water Softeners: Introduce a unique twist to the softening game. Operating via a magnetic field, these systems neutralize minerals, rendering them soluble in water, and providing an alternative method for achieving soft, mineral-free water.

Signs of a Malfunctioning Water Softener

If your water softener is malfunctioning there will be tell-tale signs such as:

  • Soap scum and mineral buildup on the surfaces of your tub or shower

  • Spots or streaks on dishes, cutlery, clothes, and fixtures

  • Dry, itchy skin and/or dry, damaged hair

  • Water with an unpleasant taste and/or odor

  • Unusual noises from your water softener

  • Discolored or resin-filled water

  • Low water pressure

  • Tank requires more salt that usual

  • High water levels in the bring tank

Checking Salt Levels and Salt Bridges

Maintaining the optimal salt level in your brine tank is crucial for ensuring your water softener operates effectively. To check the salt levels, simply lift the lid of the brine tank and observe.

If the salt level is less than half full or appears dry, it's time for a refill. Conversely, if the water level surpasses the salt or the salt appears wet, aim to keep the tank about half full.

Watch out for the notorious salt bridge—a hardened layer that forms across the diameter of the brine tank, impeding the flow of salt to the water below and disrupting the softening process.

Should you encounter a salt bridge, first, turn off the water supply to the softener. Armed with a long tool, break up and remove the encrusted layer of salt, ensuring to scoop out any chunks and thoroughly clean the tank's bottom.

Once the salt bridge is vanquished, replenish the tank with fresh salt and restore the water supply. Remember, it's wise to use salt approved by your softener's manufacturer to maintain optimal performance.

Inspecting the Resin Bed

The heart of your water softener system lies within the resin bed, where the magic of softening occurs. Keeping salt levels low makes cleaning this essential component a breeze. One effective method involves using an iron-removing product, which, when introduced into the resin tank, renders any minerals present soluble.

The process is straightforward: just follow the instructions provided with the cleaning product. Afterwards, initiate the regeneration process manually to flush out the water from the tank, ensuring optimal performance.

For a deeper clean, you can also remove the resin tank and give it a thorough scrub using bleach or other recommended cleaning products. This ensures that your water softener continues to operate at its best, providing you with reliably softened water day in and day out.

Assessing the Regeneration Cycle

The regeneration cycle kick-starts when you replenish your softener with salt, forming a brine solution. This saline solution flows through the resin tank, where it entraps minerals within the resin beads. Subsequently, these captured minerals are flushed out into a drain connected to the softener, ensuring your water remains soft and mineral-free.

Typically occurring every 12 to 14 days, some systems are designed to regenerate during low water usage hours, often while you're catching some shuteye. However, manually initiating the regenerating cycle is a handy way to verify its proper functioning. If the system successfully runs through all the cycles as expected, rest assured, it's operating as intended, keeping your water soft and your home running smoothly.

Testing Water Hardness

Investing in a top-notch hard water test kit is a surefire way to dispel any uncertainties about the softness of your water. Conveniently available at most home improvement stores, these kits typically include a test strip and color chart designed to provide comprehensive insights into your water's quality, pH levels, and even detect specific contaminants.

Using the kit is a breeze: just fill a container with tap water and immerse the test strip into it. Then, refer to the color chart provided to compare against the colors on the test strip. This straightforward process offers a clear indication of your water's hardness, empowering you to take informed steps to ensure the quality of your water supply.

Professional Maintenance and Servicing

Dealing with soap scum buildup and damaged hair can be real headaches. However, with regular maintenance and servicing of your water softener, you can easily sidestep these nuisances. Opting for professional maintenance ensures your softener operates at peak efficiency, extending its lifespan and preventing issues down the line.

A well-maintained softener doesn't just benefit your skin and hair—it also safeguards the longevity of appliances that rely on water for operation. By investing in routine servicing, you're not only prioritizing your comfort and convenience but also safeguarding your investments for the long haul.

With proper care and maintenance, a well-maintained water softener can last for 10 to 15 years. Consistent cleaning and upkeep go a long way in extending the lifespan of your softener, ensuring it continues to deliver softened water efficiently. If despite your best efforts the water in your home remains hard, it may be time to contemplate replacement.

How Do I Know if My Water Softener Is Working: The Simple Answer

How can you tell if your water softener is doing its job effectively? Armed with the insights from this article, identifying the telltale signs of hard water should be a breeze.  And with regular maintenance, these indicators become less likely to happen. 

For 50 years, Parker & Sons have been the trusted experts in providing top-notch home services. Allow us the opportunity to provide the same exceptional service for your water softener install or maintenance. Schedule your appointment today and experience the difference firsthand!

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