Parker & Sons has been serving homeowners and businesses in Arizona for over 40 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, electrical, and air quality contractors in the industry. Our associates are proud to work for a locally owned and operated company with a history of reliability and performance. To maintain our high standards, we require an exceptional group of people who have the desire to contribute their talents and abilities and seek out opportunities to advance their expertise to forward the company’s innovation. As an employer, Parker & Sons supports goals, embrace’s new ideas, rewards success, and opens up career paths as far reaching as your talent and motivation will take you.
Job Summary : Our Customer Care Representatives are a key factor to our success. To work in our outstanding award winning call center, candidates must have attention to detail, be able to handle and resolve customer issues and concerns, and offer world class customer service on all phone calls. Previous service industry experience or bilingual a plus!
Job Description: As a Customer Care Representative you will be answering incoming calls in a call center atmosphere. Our CCR’s are able to turn incoming customer calls into booked service appointments in a timely and professional way.
Job Requirements: Candidate must have a high level of customer service experience, preferably in a call center setting. Must have computer skills and a strong phone presence. CCR’s must have strong verbal and written communication skills and a passion to help customers.
Additional Requirements or a Customer Care Representative include: • High School Diploma or Equivalent • Ability to pass a background check and drug screen